Service Arrival Timing:

While our promise is to perform services on the scheduled day, please be aware that the actual service times may vary, ranging from morning to afternoon. We strive to enhance your experience by communicating with you 30 minutes to 1 hour ahead of our arrival, keeping you informed and prepared for our team's visit.

Confirmation and Service Details:

I understand that a representative from the ELITE team will reach out to me after I make a booking. This contact is to confirm the details of the service and will be conducted through either text or a phone call.

Access to the Property:

To facilitate our cleaning process, kindly vacuum the areas to be serviced before our team arrives. Additionally, please ensure that our team will have unobstructed access by clearing the space of any large trash or debris. This will help expedite the cleaning process. Our teams are not allowed to move furniture! This helps ELITE keep rates affordable for everyone while preventing any damage to your belongings!

Payment and Invoicing:

Upon booking, you will have the option to select your preferred payment method. Our team will provide an invoice receipt detailing the services rendered.

Rescheduling or Cancellation:

We understand that unforeseen circumstances may arise, but please assist us by providing advance notice if you need to reschedule or cancel your appointment. Your cooperation is appreciated as it helps us manage our schedule effectively.